Refund & Return Policy

Last updated: August 2026 · BODMart

At BODMart, we are committed to providing quality products and a smooth shopping experience. Please read our refund and return policy carefully to understand how we handle issues related to purchases.

1. Eligibility for Returns

We accept returns only under the following conditions:

✓The item is damaged, defective, or incorrect upon delivery
✓The issue is reported within 24 hours of receiving the product
✓The item is unused and in its original condition and packaging

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned or refunded once delivered:

Personal care products
Undergarments & intimate apparel
Any item marked as Final Sale
Opened food or consumable items

3. Refund Process

Once your return request is approved:

Item will be inspected by our team

Refund processed within 2–5 business days if approved

Refund issued via original payment method or store credit

4. Exchanges

We may offer exchanges for defective or damaged items, depending on product availability. If the exact item is out of stock, we will issue a full refund or store credit. Contact us within 24 hours of receiving a faulty item to initiate an exchange request.

5. Delivery Issues

If your order is not delivered or is significantly delayed beyond the stated delivery window, please contact us immediately so we can investigate and resolve the issue promptly. We work closely with our delivery partners to ensure every order arrives safely.

6. Return Shipping

BODMart's Error

If we sent the wrong or defective item, we cover all return shipping costs.

Customer's Request

For returns not due to our error, the customer is responsible for return delivery costs.

7. How to Request a Return or Refund

To request a return, please contact us via any of the following channels. Provide your order details, description of the issue, and clear proof (photo or video).

WhatsApp / Phone

Chat or call our support team

Email Us

customercare@bodmartshop.com

Important Note:

BODMart reserves the right to refuse returns that do not meet the conditions listed above. All return decisions are final after review by our support team.

BODMart — Affordable Essentials. Trusted Service.