Frequently Asked Questions

Browse our products, click on what you need, select your size or colour (if applicable), and click "Add to Bag". When ready, go to your cart and click "Proceed to Checkout". Fill in your delivery details and choose a payment method to complete your order.

You can browse as a guest, but creating an account lets you track your orders, save your wishlist, earn points, and get personalised recommendations. Registration takes under 60 seconds.

Orders can be modified or cancelled within 2 hours of placement, before processing begins. Contact us immediately via WhatsApp or email with your order number. Once an order has been dispatched, it cannot be cancelled.

After successful payment, you will receive an order confirmation via email and/or WhatsApp. You can also check your order status in your account dashboard under "My Orders".

We accept Paystack (card), bank transfer, and other methods shown at checkout. All payments are processed securely. We do not store your card details.

Yes. All payments are processed via Paystack, a trusted and PCI-DSS compliant payment gateway. Your card information is encrypted and never stored on our servers.

We currently do not offer pay-on-delivery for all locations. This feature may be available in select areas. Check at checkout or contact us to confirm availability for your address.

Delivery timelines depend on your location. Lagos: 1–3 business days. South-West: 2–4 days. South-South/South-East: 3–5 days. Northern states: 4–7 days. See our full Shipping Policy for details.

Delivery fees start from ₦1,500 depending on your location. Orders above ₦100,000 qualify for FREE delivery. The exact fee is shown at checkout before payment.

Once your order is dispatched, you will receive tracking information via WhatsApp or email. You can also log in to your BODMart account and go to "My Orders" to see your order status.

If your order is overdue, please contact our support team immediately via WhatsApp or email with your order number. We will investigate and provide an update within 24 hours.

Returns are accepted within 24 hours of receiving the item, only if it is damaged, defective, or incorrect. The item must be unused and in its original packaging. See our full Refund & Return Policy for details.

Once your return is inspected and approved, your refund is processed within 2–5 business days. Refunds are issued via your original payment method or as store credit, depending on the situation.

Personal care products, undergarments, and items marked as Final Sale cannot be returned or refunded once delivered, for hygiene and safety reasons.

Go to the Login page and click "Forgot Password". Enter your registered email address, and we will send you a password reset link. Check your spam/junk folder if you don't receive it within a few minutes.

Log in to your account, go to your profile settings, and update your address. You can also enter a new address at checkout when placing your next order.

Currently BODMart operates within Nigeria only. We plan to expand to other African countries in the future. Follow us on social media to stay updated.

You can reach us via WhatsApp, email at customercare@bodmart.ng, or through our Contact page. Our support team is available Monday–Saturday, 8am–6pm.