Privacy & Cookie Policy

1. Information We Collect

We collect the following types of information:

• Account data: name, email address, phone number, and password (hashed)
• Order data: delivery address, items purchased, payment status, and order history
• Usage data: pages visited, search queries, device type, and browser information
• Communication data: messages or emails you send to our support team
• Cookie data: session tokens, preferences, and analytics identifiers

2. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfil your orders and manage your account
• To communicate order updates, delivery status, and support responses
• To send promotional emails and deal notifications (you may opt out at any time)
• To improve our platform through analytics and usage insights
• To prevent fraud, abuse, and unauthorised access
• To comply with legal obligations and resolve disputes

3. Sharing Your Data

We do not sell your personal data to third parties. We may share your data with trusted partners who assist in operating our platform, including:

• Payment processors (Paystack, Flutterwave) — to securely handle transactions
• Delivery partners — solely to fulfil your order
• Analytics services — anonymised data to understand platform usage
• Legal authorities — when required by law or court order

4. Cookies

We use cookies to improve your experience on BODMart. Cookies are small text files stored on your device. We use:

5. Data Security

We implement industry-standard security measures including HTTPS encryption, hashed passwords, and restricted database access to protect your personal data. No method of transmission over the internet is 100% secure; however, we take all reasonable steps to protect your information.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us. We may retain certain data as required by law (e.g., transaction records).

7. Your Rights

You have the right to:

• Access — request a copy of the data we hold about you
• Correction — request correction of inaccurate data
• Deletion — request deletion of your personal data
• Opt-out — unsubscribe from marketing communications at any time
• Portability — request your data in a structured, machine-readable format

To exercise any of these rights, contact us at customercare@bodmartshop.com.

8. Third-Party Links

Our platform may contain links to third-party websites. BODMart is not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a notice on our platform. Your continued use of BODMart after changes constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related questions or requests, contact our team at customercare@bodmartshop.com or via our Contact page.